Return Policy & Refunds

Returns

You may return your order, or any part of your order, for a full refund if you are not satisfied for any reason.
You must register your return within 30 days from receipt of your order and send the goods back to the retailer
according to their instructions without undue delay and in any case no later than 30 days from registering your return.

How to return your item? 

1.     Send us an email to support@asmpick.com with your return request.

2.     Wait to answer from us. It may take up to 24-48hrs, and you will receive an email with the instructions and return address.

3.     Ship the item(s).

4.     Send us the shipping receipt and information. Please, take careful notice of the tracking information as they are important for the swift return/refund process.

5.     A refund will be released within five working days after we receive the package.

 

 

Please note, the following goods cannot be returned:

 

Goods which are clearly personalised or made to your specifications.

Goods which are liable to deteriorate rapidly, eg fresh fruit, fresh flowers.

Goods with health protection or hygiene considerations, if opened, e.g. make up, underwear, pierced jewellery.

Audio or video recordings or computer software, if opened.

Newspapers, periodicals and magazines.

 

 

Additional information:

 

  • Goods returned must be in a saleable condition.
  • Goods returned must be unworn/unused with original tags and packaging.
  • Goods should be packaged so that both the item and the brand packaging (if applicable) are not damaged in transit. Asmpick and our retailers do not accept responsibility for items damaged in transit.
  • You are responsible for the return postage costs unless an item has arrived faulty or damaged.
  • If you are returning all the products from a specific retailer, we will refund your original shipping costs. Note if you upgraded to express delivery, we will only refund the cost of standard delivery.
  • Where you purchased from multiple retailers, please send goods to each retailer separately.
  • We strongly recommend using a tracked mail service (with insurance where appropriate for goods value), retaining proof of postage. Asmpick and our retailers do not accept responsibility for items lost in return transit.
  • If a returned item is being shipped internationally, please mark as “RETURNED GOODS” to avoid the retailer incurring any customs charges on receipt of your return
  •  
  • Please return the item by regular mail only. Do not use a courier such as DHL, FedEx, or UPS; otherwise, you may be taxed. Reimbursements are not applicable.
  • Refunds will be issued to the original payment method. For PayPal account holders, please allow up to 3-5 business days for the transaction to appear in your PayPal account; for other payment methods, the process may take up to 7-14 business days. The exact length of time is dependent on your card issuing bank.

 

Refusing delivery

 

If you refuse to accept delivery of all or part of your order (where the products or packaging do not appear to be damaged or defective) any fees and charges incurred  due to a package being refused may be deducted from your merchandise refund. The same will apply if the tracking states that delivery has been attempted and the item is awaiting collection from a postal depot, and that item is not collected and returned to the sender.

 

To cancel an order, please submit a cancellation request on support@asmpick.com with the corresponding subject and order number. Our customer service will promptly communicate via email, so please pay attention to the reply. 

How to cancel order?

To cancel an order, please submit a cancellation request on support@asmpick.com with the corresponding subject and order number. Our customer service will promptly communicate via email, so please pay attention to the reply. 

Note:

Shipped item(s) cannot be canceled. In this case, we recommend waiting for your order to be delivered and once you receive your item(s)/parcel, please send us a message with the cancellation/modification request, and we will help you process it.